PRICES: All prices are quoted per person in US Dollars and include air, land and/or cruise arrangements, as specified in each tour program. Prices reflect a 3% discount for purchases made with cash or check; there are no discounts for sales made by credit cards. In case of human or computer error, FreeGate reserves the right to re-invoice the passenger(s) for the correct price or service. A full refund will be granted to passengers who choose not to pay the increase, provided that FreeGate is notified in writing within seven days of the price change notification. All rates are subject to change without notice.  

RESERVATIONS/DEPOSITS/ PAYMENTS: Reservations should be made a minimum of 60 days prior to departure. Within 10 days from tour confirmation by FreeGate, a $100 per person, non-refundable deposit is due in order to consider your reservation firm. For cruise-inclusive tours a $200 deposit is required. Final payment is due 45 days prior to departure for all tours. In some cases, such as heavy cruise sailing dates, local holiday periods,etc.,full payment may be required immediately. Special agreement may apply on groups, as specified in the Group Proposal and/or Group Contract documents. Payment for bookings made 20 days or less prior to departure must be made by cash, credit card, certified or bank check/ bank wire only. If express document shipment is required due to late payment, the expense shall be borne by the passenger.

CREDIT CARD PAYMENTS: Most major credit cards are accepted for payment, such as American Express, Visa, MasterCard and Discover. For your protection, credit card charges will not be processed unless accompanied by a FreeGate Credit Card Authorization Form, completed and signed by the card holder, as well as credit card imprints (imprints may be substituted by legible photocopies of the credit card's front & back sides, as well as photocopies of the holder's driver license). Third party credit  cards are not acceptable.

BOOKING CHANGES: Booking changes received after tour confirmation are subject to a $25 change fee per person/ per occurrence PLUS supplier fees, if any. No changes are permitted after travel documents have been issued by FreeGate. 

PASSENGER INFORMATION/ NAME CHANGES: Passengers are responsible to ensure that FreeGate has been provided with the correctly spelled name and address for all passengers. Due to increased security measures, passenger names must exactly match the first and last name printed on their passports. Name changes including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to availability at the time of rebooking. Once full payment is received, airline tickets will be issued. Subsequent name corrections will be subject to an airline rebooking fee of up to $250 per ticket plus a $25 revision fee per change. FreeGate Tourism will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing.

CANCELLATIONS / REFUNDS: Requests for tour cancellations must be received in writing only. The following cancellation fees will apply, depending on the number of days notice was given prior to the departure of the tour:

DAYS PRIOR TO DEPARTURE	CANCELLATION FEE
Up to 46 days	$100 per person
Up to 46 days - cruise inclusive tour	$200 per person
45-31 days	10% of the total tour cost
30-15 days	30% of the total tour cost
14-07 days	50% of the total tour cost
6-1 days	90% of the total tour cost
Non-show	100% of the total tour cost

Applications for refunds must be submitted in writing to FreeGate within 30 days of tour termination. No refunds will be considered for unused parts of a tour program.
REFUND GUIDELINES:

• Claims for refund of undelivered services must be accompanied by payment receipt(s) and local documentation.
• FreeGate Tourism cannot be held responsible for airline flight cancellations and delays for any reason. You should submit your claim directly to the airline. We cannot guarantee airline response.
• There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations.
• Airline tickets eligible for refund may only be processed once the original paper coupons are returned to FreeGate via a trackable package; e-tickets do not need to be returned. Lost paper tickets have no refund value.
• Processing of claims will take up to six weeks from the date FreeGate receives relevant documents. No terms set forth in this publication and/or web site may be changed by anyone other than an authorized representative of FreeGate Tourism and must be documented in writing. FreeGate is not obligated to grant refunds promised (written or verbal) by local hotel staff, tour guides, or any other person not under direct employment of FreeGate Tourism.

DOCUMENTS: Upon receipt of the pre-determined deposit, an invoice will be issued by FreeGate indicating prices on all items of the tour, insurance and / or other fees and costs. Final documents, tickets and vouchers, will be mailed 21 days prior to tour departure, provided that full payment has been received at least 45 days prior, and the amount has been credited to FreeGate's bank account.

AIR TRANSPORTATION: The prices listed in each tour price chart include round trip international air transportation in Economy Class from the specified US gateway to the tour destination via an IATA carrier. The applicable taxes and possible fuel surcharges in conjunction with airline tickets are not included in any of the tour prices and will be invoiced separately at the time of booking.  

AIRLINE SURCHARGES: Airline fuel surcharges are not included in your airfare. Fuel surcharges are subject to change without notice due to fluctuating oil prices. We reserve the right to amend your airfare due to increases in fuel surcharges imposed by your airline. To avoid potential increases, you may choose to pay for your airline tickets in full at any time in order that tickets may be issued. Once issued, tickets are no longer subject to potential increases but may be non-refundable - please inquire.

HOTELS: Hotels are categorized as per evaluation by each country's tourist authorities. Prices are based on two passengers sharing a twin / double-bedded room. All rooms are double or twin-bedded with private facilities, standard category, unless
a) otherwise indicated in the "Included Features" section of the tour description or 2) passengers have specifically requested and paid for an upgraded room category.
Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a "run-of-the-house" basis. The number of single accommodations is limited on each departure; if available, it can be purchased at a supplement. Triple rooms consist of standard twin or double beds plus a sofa/folding bed or cot for third person. The number of persons accommodated is not indicative of the room size. Hotel service charges and taxes are included in the tour price. FreeGate reserves the right to substitute any hotel with another of similar category prior to departure or during the tour.

MEALS: All tours include daily breakfast; other meals as specified in tour itinerary (B=breakfast, L=lunch, D=dinner). All meals are included on the Mediterranean and Nile cruises, except for yacht cruises where breakfast and lunch OR dinner is offered daily.

LUGGAGE: Porterage for one normal size suitcase and one carry-on piece per passenger is included in the tour price. For flights to/from the USA, most airlines permit two pieces of checked luggage each weighing up to about 50lbs. However, airline policies vary and may change at any time, and excess luggage will be subject to additional charges. For multi-day land tours we strongly recommend only one suitcase per two passengers. Neither FreeGate nor its authorized representatives abroad will be held responsible for charges levied by the airlines, and for loss or damage to luggage and personal belongings. Luggage insurance is strongly recommended.

NOT INCLUDED IN THE TOUR PRICE: Airport departure taxes; exit taxes in Latin America countries, which must be paid locally; port taxes for Mediterranean cruises;  passport and visa fees; camera fees; excess baggage fees; laundry; telephone calls; wine and / or other liquors; mineral waters or soft drinks; meals not included in the itinerary; sightseeing or services other than those specifically mentioned in the itinerary; tips to motorcoach drivers when touring and tour guides as well as tips to stewards on cruises, which are customary but are left to the passengers' discretion.

PASSPORTS & VISAS: All passengers must be in possession of a passport valid at least six months after the tour commencement. As each country's visa requirements vary for US or non-US citizens, we recommend that you consult with the respective country's embassy and / or consulate. It is the sole responsibility of the passengers to obtain the proper documentation and visas independently.

POSSIBLE CHANGES: FreeGate Tourism reserves the right to substitute any hotel or cruise ship listed with one of similar category. Tour and cruise companies reserve the right to modify their itineraries. No refund can be considered in the event of absence or deviation from the tour, unless specific arrangements have been made at the time of booking the tour. Accidents en route may require trip interruption; FreeGate strongly recommends the purchase of comprehensive travel insurance (accident, baggage, trip interruption, etc.) which can be obtained through either FreeGate or your travel agent. Unexpected and unforeseen local conditions beyond the control of FreeGate may force the company to alter or curtail the itinerary of the tour in order to secure the passengers' safety, health and enjoyment. In such cases, FreeGate will endeavor to provide comparable substitutes or to effect refunds; any savings realized for such changes will be passed on to the traveler and any resultant expenses will be borne by the traveler.

RESPONSIBILITY / LIABILITY CLAUSE: FreeGate Tourism and its authorized representatives act only as agents for the clients in all matters pertaining to travel by air or surface. They shall not be or become liable for any loss, injury or damage or delay to person, property or otherwise in connection with any accommodations, transportation or other services referred to on this website resulting directly or indirectly from acts of God, dangers at sea, fire, machinery or equipment breakdown, sickness, epidemics, quarantine, medical or customs regulations, pilferage, labor disputes, strikes, riots, thefts, government restraints, hostilities, civil disturbances, acts of terrorism of any kind, wars whether declared or not, losses or delays or additional expenses resulting from insufficient or improperly issued passports and / or visas and other documents, or from any other causes beyond FreeGate's control; neither FreeGate nor its affiliates or representatives shall become liable or responsible for any additional expenses or liability sustained or occurred by the tour member as a result of any of the foregoing causes. The tickets, coupons, tariffs, rules or contracts currently in use by any carrier, hotel, restaurant or other contractor rendering services shall constitute the sole contract between such contractor and the tour member. No carrier shall be responsible for any act, omission or event during the time passengers are not on aboard its own conveyance. The right is reserved to cancel or change itineraries or substitute services without notice and to decline, accept, or retain any participant as a member of these tours at any time. The right is reserved until the time of departure to change the rates and fares referred to on this website without prior notification due to changes in current tariffs, fluctuation of exchange rates or fuel surcharges. 

ARBITRATION: All disputes and matters shall be litigated, if at all, in and before a court located in Nassau County, New York State, USA, to the exclusion of the courts of any other county or state. 

The issuance and acceptance of tickets and/ or other documents in connection with a service provided by FreeGate Tourism is considered acceptance of the aforementioned Terms and Conditions.

In view of statutory or contractual limitations that may apply to personal injury or property damage losses, THE PURCHASE OF COMPREHENSIVE TRAVEL INSURANCE IS STRONGLY RECOMMENDED.

FreeGate Tourism
585 Stewart Avenue, Suite 310, Garden City, New York 11530 USA
Toll Free: 888-FREEGATE (888-373-3428)
Email: mail@freegatetours.com
All bookings are subject to FreeGate's General Conditions and Information. Travel Insurance is strongly recommended.